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Ellen Domb

Commentary by Ellen Domb

Email and RSSSubscribe via Email or RSS   |   Ellen Domb's Biography Biography
April 10, 2010
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50 Most Innovative Companies?

Technology Review magazine's listing of the world's most innovative companies has just arrived (see www.technologyreview.com/tr50). For the first time I am not going to rant about lists of "most innovative" that don't have the criteria for selection or the definition of innovation! You may disagree with the TR editors' definitions, but at least they have them.

Innovative companies: demonstrated superiority (that implies some measurement method that is not detailed) at inventing technology and using it both to grow the business and to transform how we live.

I'll take issue with the dual requirement, and use trivial cases to demonstrate the point:

1. Suitcases with wheels transformed how we live, and put a whole class of porters and baggage handling people out of business. The "technology" involved was nil (using skateboard wheels) - the big change was in marketing, using (male) pilots to show male business travelers that wheeled cases were acceptable.

2. Curved shower curtain rods have, in a modest way, changed the comfort level of our bathing experience, and the "technology" change is nil. This is a nice demonstration of the TRIZ principle of migrating a technology from one field to another, but not of creating a new technology. It is a favorite TRIZ teaching case because curving the rod uses 2 of the 40 principles (17- dimensionality change and 14 - increase curvature) and demonstrates how one improvement can cause the need for others (attachment to the wall has to change, for the early designs)

In both cases, there was technology development, 10-30 years previously, in another industry, for another reason, paid for by another company for its own reasons. And yet there was impact on the way consumers live, and creation of profitable business.

The article has a fascinating selection of companies and technologies, and businesses ranging from some of the biggest to relatively small. I suggest reading it with the idea that the technologies being honored are usually doing one specific thing for their customers...how could you migrate that technology to a different field, and do more things for different customers? Thermoelectric SI chip cooling, integrated photonic circuits, superconducting power cables, yeast that makes biofuel (didn't we have this 3000 years ago, and called it wine-making?)...

Let me know what you think.


Comments [3] | Permalink
Categories: Methodology

COMMENTARY COMMENT
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posted by  Mark Diller April 13, 2010 at 8:26 am
I agree that new technology is not a requirement for innovation. I have been designing medical products for over 10 years and I know for a fact that customers do not pay for new techology in and of itself. They do however pay for products and features that improve their lives by making tasks easier, more effective, safer, or more enjoyable.

There is often a mis-conception that product innovation should stem from engineers because of their technical know-how. My experience has been to the contrary, product innovation stems from understanding and fulfilling customer needs. Effective implementation of a new technology may occasionally buy you an edge over your competitors, but getting too wrapped up in technology is a sure way to lose focus on your customer and end up with products noone will pay for.

That said, I am still an engineer and some of the technologies in the article you've referenced are pretty darn cool.
 


posted by  Ellen Domb  [ http://www.trizpqrgroup.com ] April 13, 2010 at 1:19 pm
Hi,, Mark: I agree on all fronts some of the technologies in those articles are way cool, and engineers will be the people who figure out how to make them usable, but customers will be the ones who determine if the resulting products are successful. Successful businesses understand the customers' needs (sometimes better than the customers do!) AND provide the capability for the development of the product/service/system.
 


posted by  Prashant Joglekart  [ http://innovationnukkad.blogspot.com ] April 16, 2010 at 3:10 am
Fantastic Ellen, I like the way you make your point. To me technology is nothing but the rearrangement of idas and products to evolve a new product or a way of delivering a value. Afterall that is what we all want.

Thanks for sharing this.

Regards,

Prashant
 

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